How do I cancel my Subscription?

You can cancel your subscription at any time by emailing support@watchovers.com quoting your watch mobile number and requesting cancellation.  We will deactivate your sim card and your subscription. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we […]

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How is my subscription payment made each month?

All payments are handled by the payment company, Stripe, who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your alarm mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no […]

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I am not getting message notifications on my phone screen?

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications. If the notifications are not appearing on your phone screen; Go into settings on your phone You will have a list […]

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When can I expect delivery?

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

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I am receiving false alerts, why?

The “Motion tracking” function in the IP Camera tracks moving objects, this includes light and shadow changes in the area the camera is covering.  You can reduce this by changing the motion detection sensitivity in the app to a level that suits your needs.

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