Yes, there is a low battery alert that is sent when the battery level reaches 20%, this is sent by App notification. Anyone who has downloaded the Carepro+ app and added the watch will receive the app notification. Please note push notifications need to be turned on, on each mobile phone.
Monthly Archives: September 2022
Who will receive alert messages when the Safe Zones / Geo Zones boundaries are breached?
Anyone who has added the watch to their app will receive the alert message when the boundaries are breached from the app. As with all alert messages, the message settings on your phone must be set to allow messages.
I am not receiving alert messages for my Geo Zones?
There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]
I have a charging issue, the watch will not charge
Firstly ensure that the cable is connected correctly to your watch. The magnetic points on the cable should snap tight to the magnetic pins on the watch. Next check that the watch is charging after you connect the cable. A battery symbol will appear on the watch showing the watch is charging. Try charging the […]
I am not getting the notifications from the App?
The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]
Can I control who can add the watch in the app?
Yes, the first person to download the app and add the watch to their app is the main administrator. Each subsequent person who downloads the app and adds the watch to their app, will need approval from the main administrator. A message will be sent to the main administrator’s app if someone is looking to […]
Where can I find the watch mobile number?
The watch mobile number is printed on the side of the box.
To set reminders on the app to appear on the watch.
In the app on the main screen, choose the reminders symbol Choose the + symbol in the top right hand side Choose the time you want the reminder to alert the watch Choose if you want to repeat this alarm or not Enter the text Message that you want to appear on the watch when […]
How do I send a voice message from/to the watch?
You can only send a voice message to/from anyone who has added the watch to their app, they will be known as “Family” in your watch. To send a voice message from the watch, swipe the screen left until you see Wechat and tap this. You will be given the option to either choose to […]
How do I make a video call from/to the watch?
You can only make a video call to/from anyone who has added the watch to their app, they will be known as “Family” in your watch. To make a video call from the watch, swipe the screen left until you see Video Call and tap this. You will be given the option to either ring […]