No it does not come with either a UK or Irish sim card. The watch comes with a European ‘always roaming’ SIM card based in the Netherlands or Spain with a Dutch/Spanish mobile number. With our ‘always roaming’ Dutch/Spanish sim card included, unlike a standard sim card, they use any 4G mobile network available, […]
What is your returns policy?
Please click on the below link for full returns/refunds details. https://www.watchovers.com/policies/refund-policy
Is there a warranty with the Watch-Phone?
Yes, the Assure Watch-Phone comes with a 2 year warranty. Full details of our warranty is on our products pages. For more information go to www.watchovers.com/pages/terms-conditions-1
Do I have to provide my own sim card for my watch?
No, your Watch-Phone comes with a sim card pre-fitted.
When can I expect delivery?
Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday. Orders on Public holidays are […]
What App should I use when using my Assure 4G watch?
Scan the QR code on your Quick Set Up Guide for details of the app. The App is called Carepro+
How do I change card credit or debit card details for the subscription payment?
You can cancel your subscription at any time by emailing firstname.lastname@example.org quoting your watch mobile number and requesting cancellation. We will deactivate your sim card and your subscription. Unfortunately, part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to email@example.com and we […]
Why is my nova light red?
When the light is Solid red on the secondary units, it means that it’s disconnected from the primary unit.
What warranty is with the Tenda Nova MW6?
The Tenda Nova MW6 comes with a 3 year product warranty.
How can I change my SSID and password?
To change your SSID and password open the Tenda Wi-Fi app, tap Settings in the lower-right corner, tap Wireless Settings, change your SSID and password, and tap Save. You then need to reconnect your mobile devices using the new SSID and password.