With the powerline adapter plugged into to the electrical socket, press and hold the Pair button for more than 15 seconds until the Power LED goes off momentarily and comes back on.
Category: FAQs
What is the Switch Log in Settings?
Switch Log provides a log of each time the device turned on and off for the current month.
What is your returns policy?
We want you to be happy with our product or with how we help should you wish to return our product. Returns, Cancellations & Faulty Goods When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 14 calendar days after receiving your […]
Is there a contract with the monthly subscription?
There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.
How do I cancel my Subscription?
You can cancel your subscription at any time by emailing support@watchovers.com quoting your watch mobile number and requesting cancellation. We will deactivate your sim card and your subscription. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we […]
How do I change card credit or debit card details for the subscription payment?
If your card has expired or you wish to use a different card for your subscription payment, please Click Here to update or change your card details. If you are logging in for the 1st time, please reset your password. The email address you subscribed with is your User name and the temporary password is […]
How is my subscription payment made each month?
All payments are handled by the payment company, Stripe, who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your alarm mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no […]
Do I need a PayPal account?
No, you can purchase without having to register a PayPal account, just choose the “Pay with Credit/Debit” card option.
When can I expect delivery?
Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday. Orders on Public holidays are […]
Can I view the camera screen remotely?
Yes. After you add the IP camera to the App, ensure that the camera is online. You can then view the camera screen in the App in real time, anytime, anywhere.