To delete the watch, while logged into the App, click on watches, click on the person symbol on the top right, press and hold on the watch listed on screen until “Delete this watch?” appears and then click OK.
Category: FAQs
Does 3ATM on the back of the watch mean it is waterproof?
The back of the watch states the watch is 3ATM Water Resistant. This does not mean the watch is waterproof. 3ATM Water Resistant is often misinterpreted as waterproof to 3 meters or 30 meters. Below are 3 common sources explaining 3ATM Water Resistant; Google Search “what is 3 ATM water resistant” or “what does 3ATM mean” […]
The watch I was a Sub-Guardian of has disappeared from my list of watches in my app?
As a Safety feature, when the Master Guardian deletes the watch from their list, the watch is deleted from all sub-guardians lists. This ensures that no sub-guardians remain connected to a watch when you may be providing the watch to a new wearer. This also allows a new person become the Mater Guardian and let […]
How do I cancel my Subscription?
You can cancel your subscription at any time by emailing support@watchovers.com requesting cancellation and we will deactivate your sim card and cancel your subscription for you. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we will reactivate […]
Is the Liberty watch-phone water proof?
No, the Liberty watch-phone is not water proof. The Liberty is splash proof for everyday use, only when the charging port door is firmly closed. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands. For young children we advise the watch should be […]
What size wrist will the Liberty watch fit?
The Liberty watch will fit a wrist up to 17.5 cm. The smallest setting is 12.5 cm but the watch can be worn a little loose for wrists smaller than 12.5 cm. Here is a YouTube video to show you how to measure your wrist with a piece of paper and a standard ruler.
Does the watch come with a UK or Irish sim card?
No it does not come with either a UK or Irish sim card. The watch comes with a European SIM card based in Spain with a Spanish mobile number, in order to provide the great benefit of no roaming charges anywhere within 31 European Countries and the USA. All calls to the SIM card from […]
Can I remove the sim card and use a pay as you go sim card?
It is not an option to remove the sim card and use a pay as you go (PAYG) sim card. Opening up the device with make your warranty null and void. At WatchOvers, we feel strongly that an SOS emergency device should not be on pay as you go sim , as you cannot risk […]
How do I change the Master Guardian in the app?
To change Master Guardian, the current Master Guardian must delete the watch from their smartphone which will allow you to become the new Master Guardian after you pair the watch again. To delete the watch and release control, the Master Guardian can press the screen on the watch name for 3 seconds and press OK. […]
The WiFi is not working on the watch
Wi-Fi is not necessary for the functioning of the Liberty watch. It is not required for data connection purposes as this is covered in the data plan on the SIM card. When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a […]