Try another socket and make sure it is on the same electrical circuit. Try to pair it again, and make sure the TP Link LED is on. Check for possible interference, such as a washing machine, air conditioner or other household appliance that may be too close to one of the TP Link adapters or […]
How to troubleshoot if there is no Internet connection in my TP Link network?
Make sure all TP Links are on the same electrical circuit. Make sure the TP Link LEDs light up on all of your TP Links. If they do not, reset or pair all your TP Links. Make sure all hardware connections are correctly and securely connected. Check if you have an Internet connection by connecting […]
What is the admin & user password for the alarm?
The keypad has two 4-digit passcodes. The user passcode is used to arm, home arm and disarm your security system, the admin passcode can be used to pair, delete RFID tags and change passcodes. The default user passcode is “1234” and the admin passcode is “8888”.
How can I set the Zone Mode for my window/door sensor?
To set up your sensors so that they will alert you when you want to be alerted, please choose from the list below and ensure your sensors are designated as required. Normal – Sensors set to Normal Zone are activated in Arm (full arm) or HOME Mode (home/stay/partial arm). We recommend setting door/window sensors to Normal […]
Do I have to provide my own sim card for my Alarm?
No, your alarm base station comes with a sim card pre-fitted.
How do I name the devices on my smart plug?
It is important to name each of your devices clearly so you know which is which and using Alex or Google Assistant you can use voice commands to control each device. Tap the icon at the top right of the screen to modify the device name or even create a group (If you have several […]
How do I Pair Smart Life and my smart plug with Alexa or Google Assistant?
To pair the App, On the Smart Life App home page, tap “Me” Tap Alexa or Google Assistant and follow the on screen instructions
I am not getting message notifications on my phone screen?
The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications. If the notifications are not appearing on your phone screen; Go into settings on your phone You will have a list […]
Can the IP camera work properly without Wi-Fi?
No. Currently, the IP camera only supports communications through Wi-Fi and it can only work when connected to a Wi-Fi network.
Why does my IP camera make clicking noises in the morning and at night?
This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound.