The App must be set to allow messages or notifications on your phone screen.

When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery.

If the notifications are not appearing on your phone screen;

Go into settings on your phone

You will have a list of your Apps, select the Carepro+

Check the settings for the App to ensure push notifications have been turned on for this app.