In the app, choose the Map screen. From here choose the History Tab, you will be able to choose the date, start time and end time of the latest journey. The final pin location on this track will show you the last recorded GPS Location when outside.
When can I expect delivery?
Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday. Orders on Public holidays are […]
How do I set up a Geo-Zone?
To set a Geo-Zone, press the Geo-Zone icon on the main map page. Press the Plus symbol to add a new Geo-Zone. Tap on the screen to move the location of the zone you wish to set. If the location is off the screen, move the screen to the location you wish to set the […]
Why does my watch use a European Sim card with a Dutch/Spanish mobile number?
The watch comes with a European ‘always roaming’ SIM card. With our ‘always roaming’ Dutch/Spanish sim card included, unlike a standard sim card, they use any 4G mobile network available, enabling the watch to get mobile coverage with any 4G network, not just 1 mobile provider
Can the volume be increased or decreased?
On the watch, swipe left until you see “Settings”, tap this one and scroll down to Volume Setting. You can control the volume for Media, Alarm & Ring Volume here- On each a symbol appears, touch the watch screen to increase or lower the volume. There are 3 different levels to choose from.
Is the Assure 4G watch-phone waterproof?
No, the Assure 4G watch-phone is not waterproof. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands.
What colours are available?
The Assure 4G is available in Black.
I am not getting the notifications from the App?
The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]
I have a charging issue, the watch will not charge
Firstly ensure that the cable is connected correctly to your watch. The magnetic points on the cable should snap tight to the magnetic pins on the watch. Next check that the watch is charging after you connect the cable. A battery symbol will appear on the watch showing the watch is charging. Try charging the […]
Does Voicemail count as a call answered?
Mobile operators settings can vary and change so voice mail should be turned off to ensure your voicemail does not count as a call being answered.