When can I expect delivery?

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

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How do I set up a Geo-Zone?

To set a Geo-Zone, press the Geo-Zone icon on the main map page. Press the Plus symbol to add a new Geo-Zone. Tap on the screen to move the location of the zone you wish to set. If the location is off the screen, move the screen to the location you wish to set the […]

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Why does my watch use a European Sim card with a Dutch mobile number?

The watch comes with a European ‘always roaming’ SIM card based in The Netherlands with a Dutch mobile number. With our ‘always roaming’ Dutch sim card included, unlike a standard sim card, they use any 4G mobile network available, enabling the watch to get mobile coverage with any 4G network, not just 1 mobile provider

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Can the volume be increased or decreased?

On the watch, swipe left until you see “Settings”, tap this one and scroll down to Volume Setting. You can control the volume for Media, Alarm & Ring Volume here- On each a symbol appears, touch the watch screen to increase or lower the volume.  There are 3 different levels to choose from.

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I am not getting the notifications from the App?

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]

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I have a charging issue, the watch will not charge

Firstly ensure that the cable is connected correctly to your watch.  The magnetic points on the cable should snap tight to the magnetic pins on the watch. Next check that the watch is charging after you connect the cable.  A battery symbol will appear on the watch showing the watch is charging. Try charging the […]

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