How do I change card credit or debit card details for the subscription payment?

You can cancel your subscription at any time by emailing support@watchovers.com quoting your watch mobile number and requesting cancellation.  We will deactivate your sim card and your subscription. Unfortunately, part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we […]

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When can I expect delivery?

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

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Does the watch come with a UK or Irish sim card?

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in the Netherlands or Spain with a Dutch/Spanish mobile number.   With our ‘always roaming’ Dutch/Spanish sim card included, unlike a standard sim card, they use any 4G mobile network available, […]

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Is there a contract with the monthly subscription?

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime.  Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

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How long does the Battery last?

The battery can last up to 48 hours with normal day to day usage. You will receive messages to alert you as the battery is running low. To extend the time between charges you can switch the Tracking Frequency from 10 mins to every hour or no track mode (Manual Mode). If you are using […]

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How is my subscription payment made each month?

All payments are handled by the payment company, Stripe,  who manage all credit/debit card details securely. Simply complete the short subscription form on our Subscribe page using your credit/debit card and adding your watch mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no […]

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Can I control who can add the watch in the app?

Yes, the first person to download the app and add the watch to their app is the main administrator.  Each subsequent person who downloads the app and adds the watch to their app, will need approval from the main administrator.  A message will be sent to the main administrator’s app if someone is looking to […]

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I am not receiving alert messages for my Geo Zones?

There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]

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Is there a low battery alert?

Yes, there is a low battery alert that is sent when the battery level reaches 20%, this is sent by SMS and by App notification. You can save the mobile number to receive the SMS for the battery level in your app under, Me and SMS Alerts. Anyone who has downloaded the Carepro+ app and […]

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