Category: FAQs

You can cancel your subscription at any time by emailing support@watchovers.com quoting your watch mobile number and requesting cancellation.  We will deactivate your sim card and your subscription. Unfortunately, part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we […]

Scan the QR code on your Quick Set Up Guide for details of the app. The App is called Carepro+

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

No, your Watch-Phone comes with a sim card pre-fitted.

Yes, the Assure Watch-Phone comes with a 2 year warranty. Full details of our warranty is on our products pages. For more information go to www.watchovers.com/pages/terms-conditions-1

Please click on the below link for full returns/refunds details. https://www.watchovers.com/policies/refund-policy

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in the Netherlands or Spain with a Dutch/Spanish mobile number.   With our ‘always roaming’ Dutch/Spanish sim card included, unlike a standard sim card, they use any 4G mobile network available, […]

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime.  Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

No, our Watch-Phone is a stand alone mobile phone that you can make calls from and to.

The battery can last up to 48 hours with normal day to day usage. You will receive messages to alert you as the battery is running low. To extend the time between charges you can switch the Tracking Frequency from 10 mins to every hour or no track mode (Manual Mode). If you are using […]

All payments are handled by the payment company, Stripe,  who manage all credit/debit card details securely. Simply complete the short subscription form on our Subscribe page using your credit/debit card and adding your watch mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no […]

No, the Assure 4G watch-phone is not waterproof. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands.

The watch mobile number is printed on the side of the box.

Yes, the first person to download the app and add the watch to their app is the main administrator.  Each subsequent person who downloads the app and adds the watch to their app, will need approval from the main administrator.  A message will be sent to the main administrator’s app if someone is looking to […]

There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]

Anyone who has added the watch to their app will receive the alert message when the boundaries are breached from the app. As with all alert messages, the message settings on your phone must be set to allow messages.

Yes, there is a low battery alert that is sent when the battery level reaches 20%, this is sent by App notification. Anyone who has downloaded the Carepro+ app and added the watch will receive the app notification.  Please note push notifications need to be turned on, on each mobile phone.